Beijing Opllence Information Technology Co., Ltd. ( Opllence ) was established as the leading professional service provider on customer contact center management operations. Focusing on the development of contact center in China, we provide a series of professional consulting, auditing as well as training services for domestic contact centers, and other related customer operation organizations.

Opllence is the only entity authorized by China CRM Committee to implement certification program in compliance with Customer Contact Center Standard (CCCS), the comprehensive standards about contact center operation performance and professional qualification. Opllence services clients are among the very key industries such as telecom, finance, IT and public utility on a nationwide basis. With proven records, CCCS has been considered a very useful tool on contact center operation performance improvement and recognized by more and more professionals in this field.

Opllence develops two series of CCCS programs. One is called CCCS-OP certification program that helps clients achieve service and support superior performance in customer-touch intensive environment, as measured by the number of auditing elements such as leadership and strategic planning, customer value focus, and operational efficiency etc. The other is called CCCS-PQ certification program that help s customer service staff at various levels build their skills and knowledge to improve their management ability continually. Now the main tasks of Ubest are:

• CCCS-OP certification program auditing.
  
• Conducting benchmark reviews of contact centers, using the Standard as the organizing methodology for the data collected during the course of the review.
  
• Consulting with China contact centers on operational performance improvement.
  
• Providing industry-wide forums, such as conferences, workshops, and facilitated user groups, to foster an atmosphere supportive of high levels of customer service.
  
• Developing and delivering high impact training classes targeted to improve the operational and financial performance of contact centers and vendor management organizations.

CORE VALUE

• We aim to help our clients create more value.
  
• Our value originates from our professional staff and professional programs delivered , so we treat them as our clients.
  
• Ethical behavior carried out is accordance with Chinese culture and geographic characteristic.
  
• We guarantee the high integrity of program implementation, and strive for sustained input and make effect systematically at our client's side.

OUR VISION & MISSION

Opllence brings new concept and best practice of customer operation and relationship management from outside world consistently to our clients and help them enhance management ability, innovate business model, improve operation performance and exalt their position of competition as well as profitability.

Through our continuous efforts, we can strive for building and maintaining our market status as the unique recognized authority of consulting and information services organization on customer contact operation and management in China.

The above statement contains four very key aspects as follows:

• Base： based on the main industries' users;
  
• Effect： substantial effect as our commitment;
  
• Scope： our professional work focusing on customer contact operation and management and customer relationship management in China;
  
• Target： to build and maintain CCCS as well-recognized tools on customer contact operation and management in China, as well as a series of methodology and best practices.