中国信息化推进联盟客户关系管理专业委员会是由包括中国电信、中国移动、中国联通、中国网通、海尔集团、联想集团、摩托罗拉、微软等 37 家单位共同发起、并经信息产业部中国信息化推进联盟的批准正式成立的。其会员由从事呼叫中心及客户关系管理行业的政府部门、企业单位、事业单位、社会团体及其它相关法人和专家、学者等构成。

    专委会的成立，标志着我国在社会各行业的客户服务信息化建设方面有了专门的组织机构，将对国内客户服务产业的发展起到积极的指导、规范和推进作用。

     专委会的宗旨是服务、指导、监督和协调。具体表现为：贯彻执行党和国家的政策法令，广泛联合各级政府、企事业单位的客户服务部门及业界专家学者，面向客户服务、电话服务（呼叫）中心及客户关系管理等领域，在政府和企业、企业与消费者之间发挥桥梁和纽带作用；加强会员单位的沟通与协作，及时交流客户服务信息化动态；注重调查研究，提高客户服务信息技术应用水平；引导并协助企业做好各项服务工作，保护广大消费者的切身利益；加速客户服务产业的发展，促进全社会客户服务水平的提高。

     专委会的职能包括：组织贯彻党和国家以及信息产业部制定的方针、政策和法规；受上级主管部门的委托，拟定客户服务、电话服务（呼叫）中心和客户关系管理领域的行规公约、自律管理规则、服务等级标准等，树立和发挥良好的以客户为中心的服务准则。此外，专委会还将在中国信息化推进联盟的统一指导下，开展各种交流活动，通过举办展览展示会、学术讲座、技术论坛、年会等活动，加强与国内外相关组织的联系，推动客户服务产业的技术进步和运营管理水平的提高，促进国际间的客户服务信息化合作与经验交流。

China CRM Committee,CFIP is proposed and founded by 37 leading enterprises, including China Telecom, China Mobile, China Unicom, China Netcom, Haier Group, Lenovo Group, Motorola, Microsoft, etc.,in China . It is officially approved and under direct leadership of CFIP. Its members consist of government agencies,large enterprises,public institutions,social groups and other related experts and scholars in customer contact center and CRM field.

The committee's main responsibilities include: bridge and link up government and enterprises, enterprises and customers in the fields of customer service, call center oepration and customer relationship management; enhance communication and collaboration of among members, and exchange updated customer service information; conduct industy survey and research to promote the application of customer service technologies; guide and help enterprises to provide quality services to protect consumer rights; speed up customer service industry development to raise customer service level of the whole society.

Professional Services of the Committee:

Information Service: provide committee members with the information of industry policies, market information, operation management methods, new technology applications, new trends, cooperation opportunities, best practices exchanges and so on.

Evaluation and Certification: conduct evalution and certification services among customer contact center and contact center professionals,according to the requirement of CCCS-2005 standard series.

Annual Awards: "Best Call Center and CRM of the Year Award" series aim at the spreading of customer service concept, the improvement of customer service operation and management, the set-up of customer service standard series, as well as the promotion of customer contact center industries.

Consulting Services: provide enterpriese with consulting, planning and implementation services of market research, legal and policy affairs, customer service strategies, customer contact center operation and management, marketing and sales strategies, customer relationship management, etc.

International exchanges: conduct extensive international exchanges and cooperation; organize committee members to attend relevant international exhibition and conferences; help committee members learn and borrow experiences and technologies of their international counterparts; to explore international market and draw in technology, talents and investment; to provide consulting services for international enterpries aiming to enter China .

Exhibition Services: periodically and aperiodically held all kinds of exhibitions, workshops, product promotion and experiences exchange seminars.

Training Services: design and implement effective training plans according to the current status and future development.