Discover proven practices in the areas of hiring, incentives, sales coaching and retention of top performers
了解在招聘、激励、销售技巧辅导以及优秀员工的维系等 方面的有效最佳实践
An application-oriented workshop that will transform the way you approach sales in your center
本次以实用为主的培训将改变你的呼叫中心的销售管理模式
Uncover Missing Revenue Opportunities
发现错失的收入机会
There is a system for sustaining peak sales in call centers! In this workshop, you will learn how to create an environment that is conducive to selling and is self-sustaining, even with changes in product and personnel. This “hands-on” workshop will debunk the myths surrounding selling in call centers and explore the proven practices of leading centers that are creating major value for their companies. By the end of this two-day workshop, you will know the amount of missing revenue in your center(s) and have a plan to address it.
保持呼叫中心的卓越销售绩效是有章可循的！在这门课程中，您将学会如何营造一个有助于销售的环境，而且能使其自我支撑与发展，即使你的产品和人员发成了更替。这门强调实践与参与式培训课程将揭开围绕着呼叫中心销售的神秘面纱，并探索那些被成功的呼叫中心证明了的最佳实践是如何为企业创造重要价值的。通过两天课程的学习，您将了解到您的呼叫中心错失的收益，并能够制定出针对此问题的解决方案。
Answer Your Toughest Sales Management Questions
回答您最为头痛的销售管理问题
You will explore your own practices in this interactive, action-focused seminar. You'll get answers to questions you've always wondered about, such as:
通过该互动式、应用型的培训，您将整理出自己实践方法，并可解开萦绕心头的许多问题，例如：
- Are great sales reps born or made? 优秀销售座席是浑然天成的还是后天培养的？
- How can I motivate my sales or service/sales reps? 如何激励销售 / 服务座席？
- What sales metrics are most important? 哪些销售指标最为重要？
- What is the best way to transition service only reps to also sell? 座席从服务到销售转型的最佳方法？
- What can I do to increase the sales of all reps? 如何提高座席的销售业绩？
- How do I keep my top performers? 如何维系优秀员工？
- What close tools are most effective for my customers? 哪些销售促成工具对你的客户是最有效的？
This seminar is appropriate for both sales centers and sales/service centers. While the focus is on generating revenue on inbound contacts, much of what is covered will apply to outbound sales as well.
本课程适用于销售型客户联络中心或者销售 / 服务型客户联络中心。重点是呼入型联络中心的收益获取，很多的内容也同样适用于呼出型销售。
Any contact center manager tasked with bringing revenue to the bottom line will benefit from this workshop!
本课程对于任何担负为财务底线贡献收益的职责的呼叫 中心管理人都将大有裨益！ |
