Our step-by-step interactive "wizard" makes it easy to set up this spreadsheet to schedule your call center agents and meet your service level and response time objectives...
通过分布实现，并且与“高手”互动的软件，可以容易地生成相关的表格进行话务代表排班，以便满足服务水平和响应时间等指标......

This easy-to-use software package includes QueueView and other software files. Utilizes Erlang C and Erlang B calculation to predict agents and trunks required.
这个易用的软件包包括QueueView和其他相关软件。利用Erlang C和Erlang B公式计算预测所需的话务代表和中继线。

Use this simple spreadsheet to analyze your call center's operational costs. Results provided include total annual and per transaction overhead costs, network expenses and labor costs, as well as your call center's overall cost per transaction...
利用这一简单的表格可以分析呼叫中心运营成本。提供的结果包括整个年度和每一次业务交易的成本、网络费用以及人工成本，还可以得到每一次业务交易所需要的呼叫中心整个成本......